Also if getting a repair – they have to be done in a reasonable amount of time, else you are entitled to a refund since it is a major failure
I asked to cancel the order and obtain a refund and this was rejected citing the invoice states that Sydney Tools may take up to the 14th of September to dispatch the items. This will be 13 days to pack and ship an item.
As I read in comments above, I've called on the morning my item was meant to arrive, he said it had been sent, then I received a dispatch notice an hour later (still took another 4 days to come!)
Unless you can physically go into this store and walk out with something I wouldn't go near them. I buy a lot of things online, from all around the world, and they are the worst I've run into.
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I don't think so, on the invoice they update the serial numbers and on my invoice they had the correct serial numbers (for the items I was sent) just one was missing and one the wrong model.
Grabbed a 108 mm bit for 4 holes in mdf last week and no problems with the saw itself. The larger saws will always last longer in timber and plaster than steel.
Finally went back a couple of months ago as they had opened a new store quite close to me and I was driving past and I was looking for a new tool so I stopped to take a look.
Never again would I buy from these guys, they need to lift their game if they want to be in the online business. Immediate dispatch after funds have cleared is probably a start.
Sure ive butted heads with a number of rude or unhelpful staff, but i was also fortunate enough to come across a gentleman who went above and beyond to deliver me outstanding customer service and has now earned my respect and business. All im trying to say is that nobody is perfect, but this company tries to offer the best prices and efficient service... It's not easy trying to find the perfect staff members. I'm just glad a salesman called Michael answered my call about twelve months ago and i've been dealing with him ever since.
I think the cheap places just have poor customer service. is it worth your stress to get things cheap?
10 days later I got the call telling me that their truck had been & the tool was ready for pick up. When I arrived I was hit with $30 fee for the delivery. I said , but it was not a special delivery & it came on your truck that was coming аркада казино loaded with tools anyway.
It really depends I believe whether they actually hold stock of the item you purchase or whether they place an order to China after they have taken your money.
We'll ship everything else but do you want to wait 2-3 weeks for the other or just refund?" "well to be honest mate I only bought it cause I was already buying something else you know how it is ....